Frequently asked questions

It coordinates and oversees the day-to-day operation of a residential community, making sure its facilities, services and resources work as they should.

At GIMSA, we go beyond collecting fees and paying for services: we work with structured processes, digital tools and continuous follow-up to protect your property and help each condominium run smoothly.

Our services cover the main areas needed to manage a condominium as a whole:

• Financial management: tracking income and expenses, following up on maintenance fees, preparing budgets, managing reserves and financial reports.
• Vendors and maintenance: finding, evaluating and coordinating vendors, and supervising work and preventive and corrective maintenance.
• Operations and service: following up on incident reports, coordinating services and attending to residents' needs.
• Security and risk management: following up on preventive measures and protocols, and coordinating the response to emergencies.
• Assemblies and governance: supporting the oversight committee, following up on agreements and helping communicate with owners.
• Digital management: access to tools to look up information, report incidents, receive announcements and track requests.

Each proposal is tailored to the characteristics and needs of each condominium.

GIMSA Gestión Inmobiliaria manages horizontal condominiums (houses & townhouses), vertical ones (apartments) and mixed developments. We adapt our processes and services to each community, taking into account the number of units, the facilities, the amenities, the shared services and the particular needs of each condominium's operation.

The cost of our services depends on the characteristics and needs of each condominium. The factors we consider include the number of units, the type of development, the infrastructure, the amenities, the services required and the level of management needed. Contact us so we can get to know your condominium and prepare a no-obligation proposal.

Financial transparency is one of the pillars of our management. At GIMSA we keep organized records of the condominium's income and expenses, documenting every transaction and tracking the approved budget. Owners and committees can review the corresponding financial reports to see how the community's resources are used. Our goal is for every peso to be identified, justified and backed up, making oversight and informed decisions easier.

We look for providers that meet each condominium's technical, operational and budget needs. We also check that they comply with the applicable legal and tax obligations, including current registration in Mexico's Registry of Specialized Service or Specialized Works Providers (REPSE), or that they hold the necessary certifications when the nature of the service requires it.

We also follow up on contracted work to verify that it is carried out and to help make sure the condominium's resources are used properly.

In condominiums managed by GIMSA, residents can use our digital tools to report incidents, make requests and track their progress. Every report is logged so it can be identified, assigned and followed up until it is resolved, according to its nature and priority. We also keep a dedicated WhatsApp channel for the board or oversight committee.

Changing a condominium's administrator means following the procedures set out in its condominium regime, internal rules and applicable law. Generally, the change must be approved by the owners' assembly, following the rules for calling the meeting, voting and formalizing agreements.

At GIMSA we support you throughout the process for an orderly and transparent transition. Our support includes:

• Initial assessment: we get to know the condominium's current situation, its needs and its main management challenges.
• Support for the committee: we provide information to help evaluate our proposal and support the owners' decision.
• Administrative handover: we coordinate receiving documents, financial information, contracts, inventories, records and pending matters.
• Operational continuity: we follow up on vendors, services, maintenance and current commitments so the condominium's activities carry on as usual.
• Putting processes in place: we set up the control, communication and follow-up mechanisms for organized and transparent management.

Our goal is for changing administrators to be not a hassle for owners, but an opportunity to improve how their property is managed.